Safety and security

When using online banking, it’s important to take steps to protect your devices and personal information:

• Install anti-virus software from a reputable provider and ensure you regularly update it to defend against the latest threats.
• Keep your operating system up-to-date. For iPhone users, this means the latest iOS version, and for Samsung mobile devices, the most current Android version. For laptops and desktops, make sure your Windows Operating System is current.
• If you ever suspect that someone else has gained access to your computer, turn it off immediately! Then, contact Coastline to protect your accounts and have your computer ‘cleaned’ of viruses and malware by a trusted IT expert.

Log in to your online banking to view your member statement and review your account transactions for any suspicious or unusual activity. If you notice anything concerning, contact Coastline immediately on 1300 361 066 or visit one of our branches to let us know.

Transfer limits help protect your accounts from loss. If you’d like to reduce your daily transfer limit, simply contact Coastline to make the change.

• Use strong, unique passwords for each account
• Avoid storing passwords in your internet browser
• Be cautious when using Wi-Fi hotspots without a password, as these networks are vulnerable to hackers
• Change your passwords regularly, ideally every 90 days
• Never reuse passwords across multiple accounts

Notify Coastline through online banking or in-branch if you’re travelling overseas, so our Orion Fraud Monitoring service can be alerted to expected foreign transactions. This helps protect your accounts while you're away.

Make sure your contact details are always up-to-date with Coastline. Our Orion Fraud Monitoring service may need to reach you to ensure your accounts are secure.

• We will never ask you for your banking passwords
• We will never ask you to transfer funds
• Consider setting up alerts in online banking to monitor account debits and to receive notifications for a minimum balance
• If you ever doubt the legitimacy of a call claiming to be from Coastline, you can hang up and call us directly on 1300 361 066 to confirm you’re speaking with a genuine member of our team. Our Customer Support Team is always here to help

Use these extra resources to increase your safety online.

• Be safe, be alert online
• Government eSafety website
• Simple steps to be cyber secure

The main methods scammers use to reach you:

• Text or SMS
• Phone
• Email
• Social media

Today, with the advanced capabilities of mobile phones, all of these methods can be linked to your phone, making it an easy target for scammers. While mobile phones offer many benefits, it's important to be aware of the risks they present as well. Scammers can exploit your phone’s features to deceive you into giving away personal information, money, or access to your accounts.

Watch out for these warning signs of a scam:

• Promises of quick, easy money with little risk or effort
• Job offers that require you to pay for training or access to work tasks
• Invitations to enter competitions or limited-time offers that seem too good to be true
• Offers to buy something you're selling for a high price without seeing it first
• Items offered at much lower prices than usual or compared to other websites
• Requests for help or money from someone you haven’t met
• Messages containing suspicious links or attachments
• Feeling pressured to act quickly without having time to think it through
• Requests to pay in unusual or specific ways (like gift cards or wire transfers)
• Asking you to set up new accounts or PayIDs

Always be cautious and take time to verify before acting on any unexpected offers.