Business Access Account
Let your business thrive with flexible banking and smart ways to save on fees.
Key features
Unlimited deposits1
Free ATM withdrawals on our direct charge free ATM network2
Free internet banking and MyCOAST App
Free BPAY transactions
Visa Debit Card
Google, Apple and Samsung Pay
$10 monthly fee waived if you maintain a combined membership balance of $10,000 or more across savings, investments, and loans
Fees and requirements
Low monthly service fee of $10.00 per month1
Questions about our Business Access Account? Contact us, we’re happy to help.
1 $10.00 monthly fee includes 40 free items, items then charged at $0.50 thereafter. Examples of items are: cash withdrawals, manual transfers, cheque encashment, cheque & cash deposits. Individual items in a deposit constitute as a transaction, for example, a deposit voucher including two cheques equals two items.
2Direct charge free ATM Network includes Coastline, BCU, Westpac, St George and Bank SA ATMs.
Conditions of use | Schedule of fees and charges | Financial services guide | Summary of accounts
Disputing a transaction
Do you have a transaction on your Visa debit or credit card that you think is unauthorised or incorrect? Do you have an issue with goods or services you’ve purchased?
Here are some steps to take before contacting us.
Step 1 – Check the details of the transaction
- Could the purchase have been made by a family member?
- Is it possible that the Merchant is operating under a trading name? Check to see if you have other transactions with similar details
- Check the transaction date and try to recall which shops you visited that day or in the days leading up to it.
- Is the transaction for a regular membership, subscription or app download?
- If you have ordered goods or services from the Merchant, check the delivery information such as delivery address and due date
- If you have returned goods or services to the Merchant and were advised that a refund would be made, check if the credit has been processed to your nominated account
- If you believe it is fraud, contact Coastline Bank as soon as possible
Step 2 – Contact the Merchant
- Contact the Merchant to try and resolve the issue first
- If you wish to cancel recurring or subscription billing on your card, you must first contact the Merchant as soon as possible
- While we can help with most transaction enquiries, the merchant should be contacted in the first instance for the following:
- Refunds or exchanges if you have changed your mind
- Membership fees and monthly subscription enquiries
- Issues with any software you have downloaded
Step 3 – Complete Visa Dispute Form and Contact Coastline Bank
- Complete the Visa Dispute Form [if you need help to complete do not hesitate to contact us]
- If you don’t contact us within 90 days of the date of the transaction, we may be unable to initiate a dispute with Visa
- As part of the dispute process, we will ask for any supporting documentation such as:
- Transaction documentation
- Copies of any email communications you have had with the Merchant
- Delivery information
- Details of the goods or services purchased / ordered
- Return details if goods / services were returned to the Merchant in exchange for a refund
- Return completed Visa Dispute Form and all supporting documentation to one of our branches or email to riskandcompliance@coastline.com.au
ATM withdrawal dispute
We'll submit your request to the relevant financial institution and will endeavour to resolve your dispute within 45 days.
Return completed ATM Dispute Form and all supporting documentation to one of our branches or email to riskandcompliance@coastline.com.au
Here to help
Running a small business comes with plenty of challenges, but the right banking tools can make things easier. From simplifying payments to streamlining accounting, these are the top banking tools to save time and help you focus on your business.
- Learn more
Running a small business comes with plenty of challenges, but the right banking tools can make things easier. From simplifying payments to streamlining accounting, these are the top banking tools to save time and help you focus on your business.
- Learn more
A business often requires money to grow, whether it’s for expansion, hiring staff, or purchasing equipment. But what happens when your big ideas are held back by limited cash flow? This is where a business loan can make all the difference, and if you’re considering a business loan, here’s what you need to know.
Budgeting & savings calculators
Budget planner calculator
Manage your money effortlessly by tracking your income and expenses.
Savings calculator
Create a savings plan and get started on your goals today.
FAQ's
The Business Access Account is a flexible business bank account, designed to help you manage your business cash flow. It offers features like free BPAY transactions, 40 free deposits, and convenient online banking.
The Business Access Account is a flexible business bank account, designed to help you manage your business cash flow. It offers features like free BPAY transactions, 40 free deposits, and convenient online banking.
Our Business Access Account has a low monthly service fee of $10. However, if you maintain a combined balance of $10,000 or more across your Coastline savings, investments, and loans, the fee is waived.
- Log in to Coastline Internet Banking.
- Select the account from which you want to make the payment.
- Enter the details:
- Description (optional)
- Biller Code
- Customer Reference Number
- Amount to be paid
4. Process the payment immediately by selecting ‘Pay Now’ or ‘Schedule’ to pay your bill later.
5. Review your payment details; you can make changes if you need to.
6. Select ‘Confirm’ to complete the transaction.
To make an international transfer:
- Log into Coastline Internet Banking.
- Select ‘International Transfers’
- Select ‘Create Transfer’
- Select the country and currency from the drop-down menus.
- Enter the amount you wish to transfer, either in AUD or the foreign currency.
- Click ‘Get Quote’ to see the exchange rate.
- If you are happy with the exchange rate, review the details and proceed with the transfer.
- More information
Lost or stolen cards can be reported via:
- The MyCOAST App
- Internet banking
- The card hotline: 1800 621 199
- If you’re overseas, call + 61 2 9955 7686
We will cancel your card and arrange for a replacement to be sent.
Please note: A fee may apply for ordering a replacement card. Refer to our Disclosure Documents for further details.
- Learn more
How do I report a scam?
If you suspect a scam or suspicious activity, report it immediately.
Ways to report a scam:
- Call our Customer Support Centre on 1300 361 066 for assistance.
- Visit your nearest Coastline Bank branch for help.
- Report in internet banking - log in and go to the ‘Security’ section.
Provide detailed information about the scam to help us address it effectively.
Report to Scamwatch to help prevent others from falling for the scam.
MyCOAST App
Experience the freedom and convenience of managing your money anywhere, anytime with the MyCOAST Mobile Banking App. Whether you’re on a coffee break, at home, or travelling our app is designed to keep you connected to your finances.
Download the app.
More business products and services
General advice warning
This advice has been prepared without taking your objectives, financial situation, or needs into account. Before acting on this advice, you should consider whether it is appropriate for your circumstances. For more details, access the relevant Product Disclosure Statements, Target Market Determinations or Financial Services Guides under 'Important information' on our product pages.
All loan applications are subject to credit approval. Interest rates may vary, and fees and charges could apply.