Life is unpredictable, and financial stress can happen to anyone. Whether it's a short-term setback or a longer challenge, you’re not alone.

At Coastline Bank, we’re here to support you during challenging times. If you’re having trouble repaying a Coastline loan or credit card, please reach out. We're ready to help.

How we can help

Our Hardship Assistance Team is here to listen. We take the time to understand your circumstances and find the best options available. Conversations and details about your situation are kept confidential.

We may be able to help by:

Reducing your repayments

We may be able to extend your loan term, reducing your minimum repayment.

Temporary repayment break

A temporary repayment break can help you overcome short-term financial difficulties. We'll talk to you about timeframes and when you’ll be able to meet your regular repayments again.

Considerations

It’s important to weigh up the short-term benefits against the long-term impact. Lowering repayments can help you now, but it may increase the interest you pay over the life of your loan. It may also extend your mortgage term. If you have concerns, let our Hardship Assistance Team know when you reach out.

The importance of reaching out

The sooner you contact us, the better. Financial difficulty is often accompanied by stress and uncertainty. Taking proactive steps can ease some of the pressure you’re feeling.

Accessing support

Call our customer support centre

For immediate assistance, call 1300 361 066

Visit us

Visit your nearest Coastline Branch and speak to a team member in person.

Email us

Fill in the hardship assistance application form hardship assistance form and email it to creditcontrol@coastline.com.au

Other support

We encourage you to seek independent advice about your personal financial needs. The following resources can help you find local help and information.

Commonwealth Financial Counselling

Provides free and confidential support for individuals facing financial challenges. Their expert advisors can help you regain control over your finances.

Visit Commonwealth Financial Counselling.

MoneySmart

Offers valuable tips and tools to help you manage your finances. An initiative by the Australian Securities and Investments Commission (ASIC),

Visit MoneySmart

Remember, you’re not alone, and support is just a call or message away.

Find out more about Financial and hardship assistance