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Security

The security and privacy of your personal financial information is of the utmost importance.

If for any reason you believe that the security of your account may have been compromised you should change your password or access code immediately and contact us for further advice.

Any person accessing financial information or initiating financial transactions using electronic banking services needs to be aware and alert to the threat of fraud.

You can help protect your accounts from exposure to fraudulent activities and reduce risk by following some simple precautions.

• Reduce your exposure to risk by choosing options to suit your needs.
• If you don't require external transfers have this facility turned off.
• If using the external transfer option, apply an appropriate daily transaction limit.
• Use a Second Factor Token for the highest available security.

Access Codes - Internet and Phone Banking

Change your password or access codes regularly (at least every 90 days)

Choose passwords with a combination of upper, lowercase, alpha, numeric and other characters.

Don't use passwords or access codes which would be easily guessed such as your name, date of birth, phone number or repeated numbers or sequences. eg 1111

Don't save or store your passwords or access codes on your pc.

You should not divulge your password or access code to any person or allow any person to watch you enter or hear your password.

Second Factor Authentication

Members requiring external transfers using Internet Banking must use Second Factor authentication. This second level of security provides additional protection from fraud.

To combat the evolving threat of Internet Banking fraud Coastline offers several methods of Second Factor Authentication:

• VIP Access
• VIP Tokens
• Person Icons

Personal Computers

Maintain anti virus and firewall software - Use market leading detection tools such as McAfee's or Norton's. Keep the software up to date with the latest releases and definition files. Updates for definition files are released daily and it is important to keep these current in order to maintain effective virus detection.

Avoid using computers at public places, such as internet cafes for accessing Internet Banking.

Keep your operating system and browser up to date with the latest releases and patches from your software vendor.

Email

Use a Spam detection utility to filter email content. Email is the most popular method for delivering viruses and other malicious code.

Exercise caution with any unsolicited email. If you don't know who it's from or if it looks suspicious - Delete it.

Phishing - Don't get caught! - Don't send account numbers or access codes in response to email requests for this information. Coastline or any financial institution will NEVER ask you for this information via Email.

Security Alerts

Hoax Coastline Emails

19 May 2008.

It has been brought to our attention that a Hoax Email is circulating which is informing our Members that we are changing our Online Banking Authentication system.

The Email tells Members that the "Intelligent Authentication" will come into effect shortly and that they need to reply to the Email and Subscribe to find out more information.

This information is false. Members are warned not to Reply to this Email.

This Email is a hoax and should be ignored and/or deleted immediately!

A copy of the Email can be seen at the bottom of this page.

If for any reason you believe that the security of your account may have been compromised you should change your password or access code immediately and contact us for further advice.

Coastline Management

The following is an exact copy of the hoax email.

Visa Phishing Scam Alert

Phishing is a type scam where hackers ‘fish’ for your personal details by using hoax emails claiming to be from financial institutions.

A number of customers from Australian financial institutions have been targeted by phishing hoax emails which claim they have been charged a fee for a recent VISA transaction. The Email contains an attachment which supposedly contains information about the VISA transaction.

The body of the Email contains the following text or similar:

The attachment of this Email is believed to contain a Keystroke capturing program which can collect personal details from your computer. It does not contain any valid transaction information.

If you receive an Email like this you should NEVER click on the link. You should NEVER open the attachment. You should NEVER reply to the Email. DELETE the Email as soon as you receive it.

If you believe you have been a victim of this scam you should Contact Us.

Like to know more? Contact us or make an Online Enquiry.